Informix

mike145 · Post by **mike145** » Fri Mar 21, 2003 6:20 pm

We use Remedy's AR system for call centre trouble ticketing. We're in the midst of a redesign and need full text searching. Remedy's add-on product is grossly expensive and, we were thinking, we already have Webinator.

Is there a way we can create an instance of Webinator/Texis to index a field in our Remedy/Informix database? We're aiming at searching for terms within that text field and having the search return the contents of another column within the same row.

Are we crazy?

doran · Post by **doran** » Fri Mar 21, 2003 10:20 pm

Thunderstone's Texis product is designed for the kind of application you describe. Webinator's schema is fixed but a Texis schema can be defined to suit your needs, and Texis can extract or import data from Informix.