appliance update

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john.santangelo
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Joined: Fri Aug 24, 2007 1:54 pm

appliance update

Post by john.santangelo »

006 [appliance](checkforupdate) 390: Cannot connect to update.thunderstone.com:80: Connection refused


Currently unable to check for updates: Cannot connect to host.

Please try again later


===any ideas? problem on thunderstone end or our end? ===
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mark
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appliance update

Post by mark »

update.thunderstone.com is up. When did you try it? Did you try more than once?

Do you have a firewall or proxy that might be down or blocking internet connectivity?
john.santangelo
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appliance update

Post by john.santangelo »

Yes we do. What firewall settings must we update for the appliances to pass data through the firewall?
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mark
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appliance update

Post by mark »

The appliance needs to access update.thunderstone.com on port 80.
john.santangelo
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appliance update

Post by john.santangelo »

I'm being asked by our network team if the appliance(s) can support NTLM Proxy authentication.
john.santangelo
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appliance update

Post by john.santangelo »

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John
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appliance update

Post by John »

That message is coming from your ISA Server that must be acting as a proxy, not our server.
John Turnbull
Thunderstone Software
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Kai
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appliance update

Post by Kai »

The Appliance does not currently support NTLM proxies, only Basic Auth proxies (though it does support NTLM direct crawling). We should be able to add NTLM proxy support sometime early this quarter, though of course you'll still need direct (or Basic-Auth proxy) access to obtain updates through that time (or obtain a CD from us).
john.santangelo
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appliance update

Post by john.santangelo »

Thanks. Working on it.
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