Outstanding Service

melvint9 · Post by **melvint9** » Fri Oct 12, 2001 11:37 am

Mr. Howitt,

This is a email of appreciation to your technical support staff for their prompt and detailed response to questions I have asked in regards to specific functions I needed help with. I have been in this business for some time and have dealt with many technical support staff via a message board or email and your team is second to none. Each time their response to my posted question has been within 20 minutes to a hour, now that's excellent customer service.

Please thank your staff for the outstanding work. A fast food restaurant has nothing on your technical support staff. I will spread the word on the outstanding and prompt service received from Thunderstone and their technical staff.

Thanks,

Melvin Thompson

bart · Post by **bart** » Fri Oct 12, 2001 1:19 pm

Boy do we like messages like this!

Thanks

harold · Post by **harold** » Mon Oct 15, 2001 10:31 am

Both the products AND the service are excellent!!!

Thanks!

Harold

bart · Post by **bart** » Mon Oct 15, 2001 11:57 am

Thanks again.

anders.rask · Post by **anders.rask** » Tue Oct 23, 2001 7:17 am

With the risk of getting another "thanks again":

No argument! The best and fastest support i have ever seen on a product.

We are testing it with our "CMS of Choice" (Obtree.com) and are finding it an EXCELLENT choice for our future projects as indexing service!

keep up the good work guys, it IS appreciated

cindy_walker · Post by **cindy_walker** » Tue Oct 23, 2001 11:17 am

I must agree. Thunderstone gives better tech support by a landslide than I've seen anywhere else. Good job!

resume.robot · Post by **resume.robot** » Tue Oct 23, 2001 11:59 am

Another agreement here. Since the advent of this message board, service and response have been excellent. Weekends, odd hours -- this is often when programmers work, and that's when we need the tech support, not next week sometime. Vortex can be a tough learning curve, and I have gotten repeated, detailed support through a variety of sticky problems.

iclbloom · Post by **iclbloom** » Wed Oct 24, 2001 8:18 am

This appears to be an appropriate time for me to contribute to this love-fest

. When I started w/ vortex a few months ago I was skeptical about the type of support I could get from a cold and distant "message board" interface. I have been pleasantly surprised that I can get answers to my novice questions even on weekends. My complements to the Thunderstone folks.

Thanks
Leon Bloom