Commercial version wants to contact license server

b.sims · Post by **b.sims** » Thu Apr 11, 2002 1:15 pm

I recently reformatted one of my Texis machines and reinstalled it (W2000 64-bit commercial). Now, running Webinator gives the License Server Contact error. I'm puzzled...

Webinator shows itself as Commercial version, and using texis -version gives the same info as my working machine. I know I must have missed something stupid - any ideas?

Thanks,

Post by **mark** » Thu Apr 11, 2002 2:00 pm

Use
texis -license
to see your license. The CD should contain a license.upd file. Place that into the install directory and run
texis -update
it will get renamed to license.did. Then recheck your license.

b.sims · Post by **b.sims** » Thu Apr 11, 2002 2:17 pm

I already tried that- the license registers as Commercial winnt 64 version both before and after.

Post by **mark** » Thu Apr 11, 2002 2:41 pm

What program, under what circumstance, is emitting the error?
What's the exact message?

b.sims · Post by **b.sims** » Fri Apr 12, 2002 5:40 am

Its Webinator- every page it serves has at the top the message

'This site had been in violation of its license since 2002-04-11 20:33:08.

License Server Contact (0(0)rows/10000(4)hits)
Upgrade your webinator'

This is a brand new W2000 installation; previously I had Texis running on the machine without any problems.

Post by **mark** » Fri Apr 12, 2002 10:17 am

Perhaps you have an incorrect license somehow. Open a tech support ticket and provide your license "Serial number" from "texis -license".

b.sims · Post by **b.sims** » Thu Apr 18, 2002 8:26 am

The license has worked fine before, and is currently working fine on another machine. Is it possible that the script is checking where it should not?

Post by **mark** » Thu Apr 18, 2002 9:17 am

Doubtful, but check monitor.log for the definitive answer. I would suggest opening a ticket. Include the serial numbers from your working and non-working licenses.

b.sims · Post by **b.sims** » Thu Apr 18, 2002 9:46 am

monitor.log shows that it is trying to make the license contact each time, failing and doing the License Server Contact error. We only have one license (its a site license) so this is the same on each machine. texis -license produces the same result on each also.

I will open the ticket later as you suggest, thanks.

b.sims · Post by **b.sims** » Fri Apr 19, 2002 5:42 am

I finally solved the problem by copying the contents of a working MORPH3 onto the machine. However, I'm still having difficulties with the crawl which I will make a new post for.