Thunderstone Support Forums

we were using 5.1.55 (the latest scripts - unmodified).

I have just reinstalled webinator with script 5.1.29 (script unmodified) and I can reproduce the error, i.e. search results don't return titles of word and excel documents but running anytotx manually gives the titles. Doing a new walk gives the same result.

Can you provide the link to an example document whose title doesn't show up?

What non-default settings are you using?

the document is on our intranet. Can I send it via email?
the only settings I have changed are
- setting the max page size to 9000000
- setting maximum process size to large

You'll need to open a ticket from the tech support page. When someone responds to that via email you'll be able to attach your file to email. Refer to this thread in your message.

If you've registered your email address by opening tickets in the past you can save a step and just email directly to support@thunderstone.com instead of using the web form.

This message made private to keep the spam bots away.

Ok, thanks. i've just sent it in as I believe we were registred before.

Hi, did you receive the file?

Yes. It didn't come in until late friday. It's being looked at now.

Hi,
I tried using the latest scripts (5.1.6.0) and get the same result.

The Texis version is
Commercial Version 5.01.1137083200
(1686 intel winnt 64 32)

The anytotx version is
Release 20060112 1137083200
Thunderstone : 1
Formats : pdf html msw xls mso swf auto other
Pdf: 3.00.04 (supporting pdf 1.5)

The url of the pdf file is
http://192.168.0.3/support/posts/entregn/AFRICA.PDF

The url of the doc files is
http://192.168.0.3/support/posts/entregn/sudan.doc

Using geturl on the pdf file I get the following :
content type : application/pdf
http/1.1 200 ok

and using geturl on the word file I get the following :
content type : application/msword

advanced walk settings file sent via email.
Niamh

Please keep all discussion in one place. Use the ticket for further discussion on this topic. Thanks.