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Cannot Contact License Server Messages
Posted: Tue May 25, 2004 6:41 pm
by dave.zahn
We are getting the following sorts of messages in the monitor.log:
200 May 25 17:27:21 Contacting license server
000 May 25 17:27:21 Could not contact license server
200 May 25 17:27:21 License Violation (License Server Contact)
We have tested ls.thunderstone.com:80 and had no problems, via browser or telnet. We tried to run a license update, and it responds with "Attempting to update license", but never indicates a success or failure. Are there other common things we should be looking for in this sort of situation?
Thanks for any assistance.
Cannot Contact License Server Messages
Posted: Tue May 25, 2004 6:43 pm
by Kai
Success/failure will be indicated in monitor.log as you've seen. Has your network or settings changed recently, eg. firewall, routing, VPN?
Cannot Contact License Server Messages
Posted: Tue May 25, 2004 9:10 pm
by mark
If you've changed network or dns settings you might want to force the monitor to reload with
monitor -k
You performed your tests from the same machine where texis is installed, right?
Cannot Contact License Server Messages
Posted: Wed May 26, 2004 9:51 am
by dave.zahn
I'm sorry, I should have been more complete. We are moving Texis from one server to another. The problem is taking place on the new server. I'm thinking that it is related to a setting (firewall or otherwise) but am having problems trying to identify the issue.
monitor -k results in the message:
000 Could not open event
monitor -R results in
000 Service already exists in the function RegService
000 Could not create service 1073 in the function RegService
I get the following messages in the log when I run the above commands:
200 May 26 08:44:49 Texis Monitor version 03.01.984072551 starting (pid 1692)
200 May 26 08:44:49 Starting Dispatcher in the function SVmain
200 May 26 08:44:49 Started Dispatcher in the function SVmain
015 May 26 08:44:49 Texis Monitor pid 552 already running (pid 1692)
200 May 26 08:44:49 Texis Monitor exiting due to error (pid 1692)
Cannot Contact License Server Messages
Posted: Wed May 26, 2004 10:19 am
by mark
Be sure to run the install and the above commands as administrator. The -R error is expected if it's already registered. If you wanted to try reregistering it you would need to unregister with -U first.
So, on that new machine are you able to telnet to ls.thunderstone.com on port 80 and get connected? Once connected type
GET /
and you should get some html back.
Cannot Contact License Server Messages
Posted: Wed May 26, 2004 10:25 am
by dave.zahn
Yes, we get the following (abriged)
<HEAD><META HTTP-EQUIV="Refresh" CONTENT="0; URL=
http://www.thunderstone.com/texis/site/pages">
</HEAD><BODY BGCOLOR=white><SCRIPT LANGUAGE="Javascript">document.location.replace("
http://www.thunderstone.com/texis/site/pages");
</SCRIPT>Please see <A HREF="
http://www.thunderstone.com/texis/site/ ... e/pages</A> </BODY>
Connection to host lost.
Cannot Contact License Server Messages
Posted: Wed May 26, 2004 12:27 pm
by dave.zahn
Found a resolution to the problem.
It wasn't clear whether the update license process was working, so I searched the message boards about that process. It turns out that I needed to rename the license.did to license.upd, and then run the update command. I have run into some other errors, but they were easily resolved.
Thanks to all for their help.