Cannot Contact License Server Messages

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dave.zahn
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Joined: Wed May 01, 2002 9:24 am

Cannot Contact License Server Messages

Post by dave.zahn »

We are getting the following sorts of messages in the monitor.log:

200 May 25 17:27:21 Contacting license server
000 May 25 17:27:21 Could not contact license server
200 May 25 17:27:21 License Violation (License Server Contact)

We have tested ls.thunderstone.com:80 and had no problems, via browser or telnet. We tried to run a license update, and it responds with "Attempting to update license", but never indicates a success or failure. Are there other common things we should be looking for in this sort of situation?

Thanks for any assistance.
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Kai
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Cannot Contact License Server Messages

Post by Kai »

Success/failure will be indicated in monitor.log as you've seen. Has your network or settings changed recently, eg. firewall, routing, VPN?
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mark
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Cannot Contact License Server Messages

Post by mark »

If you've changed network or dns settings you might want to force the monitor to reload with
monitor -k

You performed your tests from the same machine where texis is installed, right?
dave.zahn
Posts: 6
Joined: Wed May 01, 2002 9:24 am

Cannot Contact License Server Messages

Post by dave.zahn »

I'm sorry, I should have been more complete. We are moving Texis from one server to another. The problem is taking place on the new server. I'm thinking that it is related to a setting (firewall or otherwise) but am having problems trying to identify the issue.

monitor -k results in the message:

000 Could not open event

monitor -R results in

000 Service already exists in the function RegService
000 Could not create service 1073 in the function RegService

I get the following messages in the log when I run the above commands:

200 May 26 08:44:49 Texis Monitor version 03.01.984072551 starting (pid 1692)
200 May 26 08:44:49 Starting Dispatcher in the function SVmain
200 May 26 08:44:49 Started Dispatcher in the function SVmain
015 May 26 08:44:49 Texis Monitor pid 552 already running (pid 1692)
200 May 26 08:44:49 Texis Monitor exiting due to error (pid 1692)
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mark
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Cannot Contact License Server Messages

Post by mark »

Be sure to run the install and the above commands as administrator. The -R error is expected if it's already registered. If you wanted to try reregistering it you would need to unregister with -U first.

So, on that new machine are you able to telnet to ls.thunderstone.com on port 80 and get connected? Once connected type
GET /
and you should get some html back.
dave.zahn
Posts: 6
Joined: Wed May 01, 2002 9:24 am

Cannot Contact License Server Messages

Post by dave.zahn »

dave.zahn
Posts: 6
Joined: Wed May 01, 2002 9:24 am

Cannot Contact License Server Messages

Post by dave.zahn »

Found a resolution to the problem.

It wasn't clear whether the update license process was working, so I searched the message boards about that process. It turns out that I needed to rename the license.did to license.upd, and then run the update command. I have run into some other errors, but they were easily resolved.

Thanks to all for their help.
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