License violation

mjacobson · Post by **mjacobson** » Thu Nov 04, 2004 7:01 am

Over the past month, I have had one of my Texis boxes fail because of a license violation. In the vortex.log file, I have the following:

License violation: License Server Contact

My license is unlimited commercial version 4.04, Oct 28, 2003 for Linux. The network that I am running this on has no connection to the Internet so it is impossible for a texis process to check Thunderstone's license server.

I would like to track down why this is happening and try to stop it in the future. Any suggestions you have would be helpful in tracking this down.

My data center is using a tool for monitoring the health of our servers, and I was wondering if there are any SNMP support in Vortex and or Webinator?

Post by **John** » Thu Nov 04, 2004 7:56 am

There isn't SNMP support. You might want to check the installed license with texis -license, and reinstall you license by copying the license.upd file to the install directory and running "texis -update"

mjacobson · Post by **mjacobson** » Thu Nov 04, 2004 9:35 am

I did not check the license before running the "texis -update" command like you suggested, but checking it after shows all of the correct settings.

The installed license seemed correct 3 days ago after fixing the same problem with the -update command but for some reason, it converts itself back to the free version. I believe this happens after it tries to connect to the license server and fails.

Any plans or thoughts on SNMP support in future upgrades?

Post by **mark** » Thu Nov 04, 2004 9:54 am

Failure to contact the license server does not revert the license to free. Check your monitor.log file for license errors. Open a tech support ticket and include the full output of "texis -version" and the portion of the monitor.log around any license errors (include a dozen or so lines before and after any license errors).

No current plans for snmp.