Synonyms List & Best Bets Issues

velevi · Post by **velevi** » Fri Sep 08, 2006 10:51 am

My custom synonyms' list works with one profile but not entirely with another in triggering Best Bets? Why is that?

The search settings are identical. The best bet items are also identical in both profiles.

The only difference is that one profile has html and pdfs and the other one has html and txt files.

That should not make any difference, since the Best Bet items exist for URLs that are present in both profiles. If I search on "carrot", and in the synonyms list I have "carrot,healthy salad" and then for URL A in both profiles I have a Best Bet item with "healthy salad" as keyword, then in profile 1 yields the Best Bet item, but profile 2 does NOT.

I have no clue why that difference!

velevi · Post by **velevi** » Fri Sep 08, 2006 10:54 am

One note:
both profiles are indexing the same site (URL) and have identical Walk Settings except for the pdf/txt file difference, which does not affect the Best Bet items at all.

Post by **mark** » Fri Sep 08, 2006 2:49 pm

Are you using live search or test search? If you use the other does the behavior change?

velevi · Post by **velevi** » Fri Sep 08, 2006 2:55 pm

No does not change the behavior: I tried making it live and then testing again with "Live Search". It just won't show the Best Bet items, while the in profile 2 it will.

Post by **mark** » Fri Sep 08, 2006 3:56 pm

If it works for one it should work for the other. Double check all of your search settings and best bet groups and keywords.

velevi · Post by **velevi** » Fri Sep 08, 2006 4:02 pm

I am sorry, but I wouldn't be writing you if I had not checked everything. I inserted the exact same copy of the Best Bets table contents from one profile to the other via a Vortex script. The settings are all the same, the URLs with Best Bets are the same, the walk settings are the same. The synonyms file that's used is the same.

But the results are different. We are subscribed to the tech support, since we purchased a copy of the Professional version. Is there someone we can contact, because I don't know the information myself - I did not purchase the software personally?

Thank you!
Ivan Velev

velevi · Post by **velevi** » Fri Sep 08, 2006 4:03 pm

Note: I have indeed customized the search and dowalk scripts somewhat - cosmetically and in their behavior. If needed I can send copies of them to be examined.

Post by **mark** » Fri Sep 08, 2006 4:47 pm

Go to best bet groups for the non-working profile and see if your groups are listed and that the desired urls are listed in those groups.

Try the standard, unmodified scripts to see if they work.

You can open a tech support ticket using the tech support link on the left side menu here.

Post by **John** » Mon Sep 11, 2006 11:19 am

Did you create the index on the best bets table after loading it manually?

velevi · Post by **velevi** » Fri Oct 27, 2006 4:03 pm

I have the following issue now.
Best bets are working, but after the profile gets re-indexed via a scheduled walk (refresh/new), the Best Bet items work just fine, except when I use a search term that is synonymous to the search keyword which is in a Best Bet item (i.e. the keyword which would make the Best Bet item show up on top/right).

I am using a custom (user-defined) equivalence/synonyms file by default. If, in the equivalence file, we have the entry "carrot, vegetable" (i.e. vegetable is synonym of carrot), and then I have a Best Bet on URL-x on the keyword "carrot". If I search on "carrot" the Best Bet item comes up. But if I search on "vegetable" the Best Bet item does not come up. In the meantime the synonym feature works: I get all regular (non-BestBet) results containing both "carrot" and "vegetable".

If I go in and re-save the Best Bet item through the admin interface (dowalk script), then it's all fine: the Best Bet item is displayed when I search on either "carrot" or "vegetable". After the next re-walk takes place, I have the former problem again. What is wrong with the Best Bet items?

(Note: I have a "counter metamorph index" on the Best Bets' table, so that it allows the "likein" operator in the "where"-part of the SQL queries. That forces a Best Bet item to show only if ALL of the keywords stored in a Best Bet item (separated by space) are present in the search query.)