Search Terms won't highlight in PDF

sduggan · Post by **sduggan** » Mon Jun 25, 2007 3:56 pm

We are using two different versions of Webinator. On our main site we are using Webinator v5.1.4. When clicking on a pdf after the search results come up, it hightlights the search terms in the pdf and takes you directly to the term.

On our support site we are using v5.1.51-Windows-w/plugin. I have PDF Query Highlighting turned on. When clicking on a pdf from the results page on this site it just takes you to the top of the document and none of the search terms are hightlighted.

I'm using the same browser to check both sites.

Is there some other setting or something I'm missing?

thanks

Post by **mark** » Mon Jun 25, 2007 5:19 pm

Does the url for the hit have "#xml=" after the filename part? Does that part match for both?

Try the latest scripts, 5.1.60, from the website to see if that makes a difference.

sduggan · Post by **sduggan** » Tue Jun 26, 2007 9:21 am

I'm not sure what you mean by match? Yes, they both have the #xml= after the URL.

Example.
Here's one on the support site that doesn't highlight:
https://knowledge.rsasecurity.com/docs/ ... =466d55f08

Here's one on the corporate that does:
http://www.rsa.com/products/securid/dat ... 45cd6fff17

Does this give any insight?

thanks.

Post by **mark** » Tue Jun 26, 2007 11:38 am

Please compare and post the output of these 2 urls:

http://knowledge.rsasecurity.com/search ... =466d55f08
http://rsa.com/programs/texis.exe/webin ... 45cd6fff17

sduggan · Post by **sduggan** » Tue Jun 26, 2007 12:13 pm

This is what I get from:
http://rsa.com/programs/texis.exe/webin ... securid&pr =rsadotcom&prox=page&rorder=500&rprox=500&rdfreq=500&rwfreq=500&rlead=500 &sufs=0&order=r&cq=&id=45cd6fff17
======
<XML>
<Body Units=characters color=#00FF00 mode=active>
<Highlights>
<location pg=0 pos=304 len=7>
<location pg=0 pos=436 len=7>
<location pg=0 pos=849 len=7>
<location pg=0 pos=1270 len=7>
<location pg=0 pos=1329 len=7>
<location pg=0 pos=1941 len=7>
<location pg=0 pos=2064 len=7>
<location pg=0 pos=2550 len=7>
<location pg=1 pos=91 len=7>
<location pg=1 pos=231 len=7>
<location pg=1 pos=293 len=7>
<location pg=1 pos=484 len=7>
<location pg=1 pos=831 len=7>
<location pg=1 pos=971 len=7>
<location pg=1 pos=1153 len=7>
<location pg=1 pos=1332 len=7>
<location pg=1 pos=2377 len=7>
<location pg=1 pos=2409 len=7>
<location pg=1 pos=2535 len=7>
</Highlights>
</Body>
</XML>
=============
The other URL I don't get anything, it just redirects back to the home page of the site.

Post by **mark** » Tue Jun 26, 2007 12:52 pm

Try the latest scripts from the website.

sduggan · Post by **sduggan** » Thu Jun 28, 2007 12:54 pm

I updated the scripts on my dev server (which is using the ISAPI version) and the Live server which is using the (texis.exe). The Dev server is now highlighting the PDFs but not the Live one. I can't use the ISAPI version on the live site at the moment. What next?

Thanks

Post by **mark** » Thu Jun 28, 2007 2:30 pm

So it flip-flopped? Look at both hit urls again. Extract the part after #xml= and try those to see what you get.
What's the texis version on these 2 machines? (texis -version)

sduggan · Post by **sduggan** » Thu Jun 28, 2007 3:52 pm

No the corporate version is still the same. I also have two instances running on a dev Support server and a production support server. Both with the latest Script Webinator 5.1.60. The dev is using the ISAPI texis and the Production using the texis.exe. Both versions were not highlighting pdfs before, but now that I've updated the script on both, the dev version is hightlight pdfs but the production version isn't.

Post by **mark** » Thu Jun 28, 2007 4:09 pm

For the servers with same version of texis and same version of scripts look at the hit url from each. Extract the part after #xml= and try those to see what you get. Show your urls and outputs here.