CGI Timeout errors

legedza.henry · Post by **legedza.henry** » Fri Apr 04, 2008 1:41 am

Have just started getting the error below when I try listing the Top Query Words or List URLS - when I look at the Webinator box cpu it runs at 100% during these commands and then eventually stops and displays the error.

Nothing has changed on the box that hosts webinator. This has only happened in the last couple of weeks.

Searches and general admin seem to be working OK

HTTP/1.1 502 Gateway Error
Server: Microsoft-IIS/5.0
Date: Fri, 04 Apr 2008 05:12:28 GMT
Connection: close
Content-Length: 186
Content-Type: text/html

CGI TimeoutThe specified CGI application exceeded the allowed time for processing. The server has deleted the process.

Post by **mark** » Fri Apr 04, 2008 10:33 am

My guess is your logs are getting bigger and therefore take longer to process. Rotate your query log periodically and/or extend the CGI timeout on your webserver.

legedza.henry · Post by **legedza.henry** » Sat Apr 05, 2008 1:10 am

I can understand that with the query log but what about when I just want to LIST URLS?

legedza.henry · Post by **legedza.henry** » Sun Apr 06, 2008 8:23 pm

I also have increased the server timeout to 10 minutes and the result is still the same.

I also noticed that we have reached our license limit of 19999 pages - would that be the cause of the problem?

Post by **mark** » Mon Apr 07, 2008 10:53 am

The license limit won't have any effect on time.

Are searches working ok for this profile?

With list/edit are you trying to list the whole thing or a subset using a pattern? Try lookuping one specific url, like the base url, to see how that performs.

Look in the vortex.log to see if it's issuing any error messages there.

How heavily loaded is this machine otherwise?

legedza.henry · Post by **legedza.henry** » Mon Apr 07, 2008 7:23 pm

Doing pattern subsets works OK - it only seems to happen when I try listing the whole set.

The machine isn't overloaded - although as soon as I run the full list it shoots up to 100% and sits there until the timeout limit is reached (which has been increased from the standard 5 mins)

I check vortex.log and this seems to be the message that appears: "/webinator/dowalk:8766: Cannot create temporary KDBF file C:\TEMP\T00380a: error 2: No such file or directory in the function kdbf_open"

Post by **mark** » Tue Apr 08, 2008 10:20 am

What is line 8766 of your dowalk script?

Make sure the c:\temp directory exists and is writable by everyone.

legedza.henry · Post by **legedza.henry** » Tue Apr 08, 2008 8:39 pm

Thanks. Creating the temp file worked. Not sure why it disappeared though, as the List Url function was working previously (a few weeks back) when i displayed all URLS