Thunderstone Support Forums

Posted: **Fri Mar 11, 2016 7:04 am**

While installing texis we are getting "No Vortex version in reply" error as below :

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CGI extension [ENTER for none]:
Stopping monitor processes.....done
Checking dir with a web fetch...Ok
Verifying version...*** Failed ***
The URL 'http://NYCVSPCLC1S005/cgi-bin/texis/ins ... html?-dump' (http://NYCVSPCLC1S005/cgi-bin/texis/ins ... l?-dump%27)
failed: No Vortex version in reply. The web server apparently did not
run Vortex for that URL. Try again.
View web server reply (y/n)? [ENTER for n]: y
HTTP/1.1 302 Found
Date: Fri, 11 Mar 2016 11:23:13 GMT
Server: Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/0.9.8za
Location: https://nycvspclc1s005/cgi-bin/texis/in ... html?-dump
Content-Length: 248
Connection: close
Content-Type: text/html; charset=iso-8859-1

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>302 Found</title>
</head><body>
<h1>Found</h1>
<p>The document has moved <a href="https://nycvspclc1s005/cgi-bin/texis/in ... re</a>.</p>
</body></html>

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Also, we have run below commands :
uname - a
-> Linux NYCVSPCLC1S005 2.6.18-164.6.1.el5 #1 SMP Tue Oct 27 11:28:30 EDT 2009 x86_64 x86_64 x86_64 GNU/Linux

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ldd /usr/local/apache/cgi-bin/monitor
->linux-gate.so.1 => (0xffffe000)
libm.so.6 => /lib/libm.so.6 (0x0072a000)
libcrypt.so.1 => /lib/libcrypt.so.1 (0xf7f52000)
libdl.so.2 => /lib/libdl.so.2 (0x00755000)
libpthread.so.0 => /lib/libpthread.so.0 (0x0075c000)
libncurses.so.5 => /usr/lib/libncurses.so.5 (0xf7f08000)
libc.so.6 => /lib/libc.so.6 (0x005cc000)
/lib/ld-linux.so.2 (0x005ad000)

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Please help us to resolve the issue.

Posted: **Fri Mar 11, 2016 10:06 am**

It looks like the web server is canonicalizing the hostname. Try giving "nycvspclc1s005" (no quotes) as the hostname when installing instead of "NYCVSPCLC1S005".

Posted: **Mon Mar 14, 2016 6:27 am**

Hi Mark,

We have tried the solution given by you where we have used "nycvspclc1s005" instead of "NYCVSPCLC1S005" but still it is giving same error.

-----------------------
CGI extension [ENTER for none]:
Stopping monitor processes.....done
Checking dir with a web fetch...Ok
Verifying version...*** Failed ***
The URL 'http://nycvspclc1s005/cgi-bin/texis/ins ... html?-dump'
failed: No Vortex version in reply. The web server apparently did not
run Vortex for that URL. Try again.

Can you please suggest what we should try next.

Posted: **Mon Mar 14, 2016 9:48 am**

What is the webserver's reply now?

Posted: **Mon Mar 14, 2016 9:49 am**

Also check the webserver's error log to see if there's anything related.

Posted: **Tue Mar 15, 2016 11:12 am**

Webserver's reply is same as shown in previous post. Also we have checked monitor.log, access_log and error_log but haven't found anything related to our issue.
Could you please suggest any other solution for the issue.

Posted: **Tue Mar 15, 2016 11:17 am**

So you're saying that the webserver is sending a Location header that exactly matches the requested URL? That's a bug in the webserver or it's configuration as that would be an infinite loop.

Posted: **Tue Mar 15, 2016 12:44 pm**

Actually, it looks like the webserver is validly redirecting from http to https; we missed that at first. But the fetch agent used by the install script does not support https, so it failed.

You can try to replace the fetch agent with wget, which does support https. First verify you have wget:

wget -q -O - http://www.google.com/

should print the HTML of google.com. If you have wget, then edit the install script (make a backup first). Edit each line that is like this:

if "$BinDir/geturl" -t35 "$TryUrl" >"$TmpFile" 2>"$TmpFile2"; then

to this:

if wget --save-headers -O "$TmpFile" -o "$TmpFile2" "$TryUrl"; then

(there should be 3 lines). Then re-run the (modified) install script.

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