Windows 2000 installation problems

davidtg · Post by **davidtg** » Wed Aug 08, 2001 5:52 pm

We had some similar problems with a new Windows 2000 installation. Several tips from this message base were tried but nothing helped. We were attempting to install the 05/15/01 build (texis.exe version 3.01.989939209). GW.exe was giving the error messages related to specific Registry Keys not being present:

100 Could not open key HKEY_LOCAL_MACHINE\SOFTWARE\Thunderstone Software
Cannot contact license server.

Finally we installed an older build (10/30/00, texis.exe v3.01.973012591) and all the errors went away.

I duplicated this error on several different Win2000 systems so is there some problem with this build and Win2000? Other possibility is that it appears GW.exe at install is trying to access its license server; where as the older version this didn't seem to be part of the install routine. Our Firewall software may not be liking this during install, no way to give GW.exe access before it is installed completely, but then maybe GW.exe won't install completely without license server access. Catch-22.

David Grayston.

davidtg · Post by **davidtg** » Fri Aug 10, 2001 5:47 pm

I still think there is some problem with the 05/15/2001 release of Webinator. I've installed it on several Win2000 systems and get the same install error each time. The 10/30/2000 release installs and runs without any error on the same systems. We like the program and are in the process of getting the licensed version of Webinator - so I'll be on the phone if these problems continue. - David G.

haim · Post by **haim** » Tue Aug 14, 2001 2:34 am

How can I download the 10/30/2000 release?

dzinser · Post by **dzinser** » Wed Aug 15, 2001 5:52 pm

I was getting the exact errors as the people posting above; however I was not getting the "Cannot contact license server" error. The problem with the error "Could not open key HKEY_LOCAL_MACHINE\SOFTWARE\Thunderstone Software" is that this key does not exist in the registry. The Webinator installation program creates the key "HKEY_LOCAL_MACHINE\SOFTWARE\Thunderstone Software - Expansion Programs International, Inc". If you go into the registry and rename the "Thunderstone Software - Expansion Programs International, Inc" to "Thunderstone Software," that will fix the problem.

davidtg · Post by **davidtg** » Mon Aug 20, 2001 6:02 pm

Haim,

I was just lucky and had downloaded in March getting the 10/30/2000 release. A second download occurred in June where we got the newer release. After much troubleshooting we saw that we had two different versions and found that the older one worked fine. See dizinser's post - I haven't had a chance to check this registry key rename but it looks very promising. David

Cal · Post by **Cal** » Thu Dec 13, 2001 9:33 am

i'm getting the same problems listed above

I'm installing on a windows xp machine (my desktop) with the latest version of apache (1.3.22) as the web server

when installing a dos window pops up saying

<QUOTE>




<H6 ALIGN=right><A HREF="http://www.thunderstone.com/" TARGET="_top"><IMG SRC="/
copy.gif" BORDER=0 WIDTH=304 HEIGHT=11 ALIGN=top ALT="Texis & Webinator Copy
right (C) 2001 THUNDERSTONE - EPI, Inc."></A></H6>
</QUOTE>

there is a texis.cnf file in C:\Program Files\Thunderstone Software\Webinator. is the / between Webinator and texis.cnf instead of \ what is causing the problem, if so how do i fix it??

otherwise the install seems to be fine and it opens up a browser showing http://localhost/SCRIPTS/texis.exe/Webinator/dowalk
which when i change to the correct url of http://localhost/cgi-bin/texis.exe/Webinator/dowalk i get a page saying:

<QUOTE>
Texis Web Script (Vortex) Copyright © 1996-2001 Thunderstone - EPI, Inc.
Free Webinator Version 4.00.1005675845 of Nov 13, 2001 (i686-intel-winnt-32)

Error
000 License violation: License Server Contact
</QUOTE>

The function geturl on http://ls.thunderstone.com doesn't work producing the error

<QUOTE>
C:\Program Files\Thunderstone Software\Webinator>geturl http://ls.thunderstone.c
om
000 connect: WSAETIMEDOUT - attempt to connect timed out without establishing a
connection in the function: ezclientsock
Can't connect(1) to ls.thunderstone.com:80 : No error
</QUOTE>

So i try pinging ls.thunderstone.com to make sure it ain't a connection issue and it works fine:

<QUOTE>
C:\Program Files\Thunderstone Software\Webinator>ping ls.thunderstone.com

Pinging ls.thunderstone.com [208.51.0.47] with 32 bytes of data:

Reply from 208.51.0.47: bytes=32 time=92ms TTL=237
Reply from 208.51.0.47: bytes=32 time=91ms TTL=237
Reply from 208.51.0.47: bytes=32 time=91ms TTL=237
Reply from 208.51.0.47: bytes=32 time=92ms TTL=237

Ping statistics for 208.51.0.47:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 91ms, Maximum = 92ms, Average = 91ms

C:\Program Files\Thunderstone Software\Webinator>
</QUOTE>

if i try using the gw.exe or texis.exe get the errors

<QUOTE>

C:\Program Files\Thunderstone Software\Webinator>gw
000 License violation: License Server Contact

C:\Program Files\Thunderstone Software\Webinator>texis.exe
Texis Web Script (Vortex) Copyright (c) 1996-2001 Thunderstone - EPI, Inc.
Free Webinator Version 4.00.1005675845 of Nov 13, 2001 (i686-intel-winnt-32)

000 License violation: License Server Contact
</QUOTE>

Anyone got any ideas?? I'm trying out on my windows XP desktop to see if the pain to gain ratio of updating our sun server box from version 2.5 to v4 is good enough. our sun server has the full liscence which i could dig out if that would be any help.

Post by **mark** » Thu Dec 13, 2001 10:02 am

It would seem that you have a firewall blocking outbound http access on port 80, but not ping, from that machine, which is required for the free version.

Cal · Post by **Cal** » Fri Dec 14, 2001 11:07 am

We have a commercial copy of webinator 2.5, I see that the commercial copy of webinator doesn't require registration with the ls.thunderstone.com server. what is the procedure for upgrading to v4?

My ideal is to get webinator v4 up and running on a test machine (windows xp) to make sure we know how to get it working, before upgrading the main live server (solaris).

My proxy appears to be killing the liscence request to the server even when told to pass through ls.thunderstone.com. I don't have any facility to avoid the proxy servers altogether (much as i would wish to). So if it is possible to manually transfer the lisence files that would be best.

Post by **mark** » Fri Dec 14, 2001 11:55 am

You can upgrade for the same OS as you purchased from the order link on the webinator page, http://www.thunderstone.com/texis/site/ ... nator.html
Also see the "Introductory Pricing" link on the same page.

For a different OS you will need to purchase another copy, again from the order link.